Terms of Service

Last updated: December 10, 2025

1. Service Agreement

1.1 Services Provided: Adelivia Cleaning Services ("the Company") provides domestic and commercial cleaning services across NorthWest Manchester, within approximately 10 miles of Walkden.

1.2 Service Area: Our services are available in Walkden, Farnworth, Little Hulton, Worsley, Swinton, Monton, Eccles, Bolton, Tyldesley, Hindley, Atherton, Leigh, Little Lever, Radcliffe, Prestwich and nearby areas.

1.3 Booking Confirmation: All bookings are subject to availability and confirmation by the Company.

2. Pricing and Payment

2.1 Quotes: All quotes are estimates based on the information provided. Final pricing may vary based on actual property conditions and requirements.

2.2 Payment Terms: Payment is due upon completion of services unless alternative arrangements have been agreed in writing.

2.3 Cancellation: Cancellations must be made with reasonable notice. Late cancellations may incur charges.

3. Access and Security

3.1 Property Access: The client is responsible for providing safe and reasonable access to the property during agreed service times.

3.2 Key Security: If keys are provided, they will be handled with care and returned promptly. The Company is not liable for lost keys unless due to gross negligence.

3.3 Security Systems: Clients must provide clear instructions for any alarm systems or security measures.

4. Liability and Insurance

4.1 Insurance Coverage: Adelivia Cleaning Services holds public liability insurance and employer's liability insurance.

4.2 Property Damage: We take care to protect your property. Any accidental damage will be reported immediately and resolved through our insurance where applicable.

4.3 Valuable Items: The Company is not responsible for damage to valuable or fragile items unless specifically highlighted and agreed upon beforehand.

5. Health and Safety

5.1 Safe Working Environment: Clients must ensure the property is safe for cleaning staff to work in.

5.2 Hazardous Conditions: We reserve the right to refuse service or stop work if conditions are deemed unsafe for our staff.

5.3 Pets: Please inform us of any pets on the premises. Pet safety and containment is the client's responsibility.

6. Staff and Quality

6.1 Trained Staff: All cleaning staff are DBS-checked, trained, and supervised.

6.2 Quality Standards: We follow agreed cleaning checklists and welcome feedback to maintain high standards.

6.3 Staff Conduct: Our staff are professional and respectful. Any concerns should be reported immediately.

7. Environmental and Products

7.1 Eco-Friendly Products: We use eco-friendly, pet- and child-safe cleaning products as standard.

7.2 Product Allergies: Please inform us of any specific allergies or product preferences before service begins.

7.3 Equipment: We provide all necessary cleaning equipment and supplies unless otherwise agreed.

8. Complaints and Resolution

8.1 Quality Issues: If you're not satisfied with our service, please contact us within 24 hours so we can address any issues.

8.2 Resolution Process: We aim to resolve complaints quickly and fairly. Where necessary, we may return to re-clean areas at no additional charge.

9. Data Protection

9.1 Privacy: Your personal information is handled in accordance with our Privacy Policy and UK GDPR requirements.

9.2 Communication: We may contact you regarding your booking, feedback, or service updates using the contact details provided.

10. General Terms

10.1 Force Majeure: The Company is not liable for delays or inability to perform services due to circumstances beyond our reasonable control.

10.2 Entire Agreement: These terms constitute the entire agreement between the client and Adelivia Cleaning Services.

10.3 Changes: These terms may be updated from time to time. Current terms will always be available on our website.