Frequently Asked Questions

We are proud of the level of service we offer at Adelivia. If you are not completely satisfied, we will return and reclean any areas you are not happy with. For end-of-tenancy cleans, we can offer a deposit return guarantee. If your deposit is being withheld due to any aspect of cleaning, we will return and reclean to help ensure you get your deposit back. This is particularly helpful if you are no longer in the area.

Adelivia Cleaning Services is fully insured. Unfortunately, many companies and individual cleaners do not carry liability insurance. Hiring a company that is fully insured adds slightly to the cost, but the coverage protects you and your belongings.

This is completely up to you. If we do hold your keys, they are kept in a secure location and signed in and out when removed. Cleaners only have access to your keys on the day of the clean, and keys are kept separate from your address and personal details.

We offer the option to pay by Direct Debit or cash. Direct Debit is the safest way to pay and comes with the Direct Debit Guarantee. You will be invoiced by email directly after your clean and the payment will leave your account 3–5 days later.

Absolutely. We fully vet and supervise our cleaners. For your peace of mind, the company takes responsibility should anything ever occur.

This is a common issue with time-based services. All of our staff carry phones with trackers for safety, and they also post a card after every clean which includes arrival and leaving times, so you will always know.

The number one reason for changing cleaners across the UK is unreliability. Our cleaners are employed and entitled to holiday and sick pay. Many work in this industry because they value the flexibility to work around family and other commitments. On average, if we only provided one cleaner, you could miss 20–30% of your cleans. Your cleaners will always work in pairs, and we train two pairs on your home to ensure consistency and deliver a high-quality regular service.

Any company proud of its work should have no trouble offering references. Adelivia is no different—please see our Google or Facebook reviews.

We always work within a contract so both parties are protected. We are confident you will love our services, so we offer a one-week rolling contract that you can cancel at any point. We also offer a cheaper contract with a fixed four-week notice period for customers who rarely need to move cleans.

We are happy to work around most pets. If they are less than keen on us, we may suggest a visit to a friend on cleaning day. If you have a pet, we will discuss adaptations such as doors left open or shut and favourite sleeping places at the quote stage. Please note that we do not clean litter trays, cages, tanks or food bowls.

If you need to rearrange, we will always do our best to offer an alternative date. You can also cancel temporarily while building work is going on or you are on holiday. On the flexible contract, we have a 25% cancellation fee if you cancel with less than 24 hours' notice. Last-minute cancellations impact our planning and take spaces that could otherwise have been filled, costing us money. To reward customers who give plenty of notice and rarely change cleans, we offer a fixed four-week notice period contract at a cheaper hourly rate.

All our cleaners are fully insured against any injury sustained at work. If you hire an unlicensed cleaner and they are injured in your home, you could be liable for medical expenses or damages.

The home cleaning industry is largely unregulated. We invest in training, follow best practices, provide fair contracts, holidays and decent pay, and use quality equipment. Unfortunately, not every company does, and you may not find out until something goes wrong.

Where does the money go when you pay £12 per hour?

• Travel: 2 miles at 45p per mile each way – approximately £1.80 (or one bus ticket)
• Products: including vacuum contribution and cleaning cloths – approximately £1.45
• Holiday pay: 12% – approximately £1.44
• Accountant/insurance/admin costs: £250 per year – approximately £0.32 (based on 16 hours per week over 48 weeks)
• Unexpected costs: missed payments, free quotes, or overrunning work by 10 minutes – approximately £2.00
• Take-home pay: approximately £4.99

This is less than minimum wage, with no job security, no pension contributions and a physically tough job. Would you work for this? Our minimum price of £20 for a weekly clean allows a fair wage to be paid, training to be provided and the guarantees of a larger company.