Privacy Policy

Last updated: December 10, 2025

1. Who We Are

Data Controller: Adelivia Cleaning Services Ltd

Contact: info@adelivia.co.uk

Service Area: NorthWest Manchester, within 10 miles of Walkden

2. What Information We Collect

2.1 Information You Provide

• Contact Details: Name, email address, phone number, postal address
• Service Information: Property details, cleaning requirements, preferred schedules
• Payment Information: Billing details (payment processing is handled securely by third-party providers)
• Communication Records: Email correspondence, phone call records, feedback

2.2 Information We Automatically Collect

• Website Analytics: IP address, browser type, pages visited, time spent on site
• Cookies: Essential cookies for website functionality (see Cookie Policy below)

3. How We Use Your Information

3.1 Service Delivery

• Providing cleaning services and managing bookings
• Communicating about appointments, schedules, and service updates
• Processing payments and managing accounts
• Quality control and service improvement

3.2 Legal Basis for Processing

• Contract Performance: To deliver the cleaning services you've requested
• Legitimate Interest: To improve our services and communicate about your bookings
• Consent: For marketing communications (only if you opt-in)
• Legal Obligation: To comply with tax, accounting, and insurance requirements

4. How We Share Your Information

4.1 We DO NOT sell your data to third parties.

4.2 We may share data with:

• Our Staff: DBS-checked cleaning staff who need access to service your property
• Service Providers: Payment processors, accounting software, email service providers
• Legal Requirements: If required by law or to protect our rights
• Insurance: Our insurance provider in case of claims

5. Data Security

5.1 Security Measures: We use industry-standard security measures to protect your data, including encrypted data transmission and secure data storage.

5.2 Staff Training: All staff are trained on data protection and confidentiality.

5.3 Access Controls: Access to personal data is restricted to authorized personnel only.

6. Data Retention

• Active Clients: We retain your data for as long as you use our services
• Former Clients: Data is retained for up to 7 years for tax and legal compliance
• Marketing Lists: Until you unsubscribe or withdraw consent
• Website Analytics: Aggregated data may be retained indefinitely

7. Your Data Protection Rights

To exercise these rights, contact us at info@adelivia.co.uk

8. Cookies Policy

8.1 Essential Cookies: We use essential cookies to make our website work properly. These cannot be disabled.

8.2 Analytics: We may use analytics cookies to understand how visitors use our site and improve user experience.

8.3 No Marketing Cookies: We do not use tracking cookies for advertising purposes.

9. Marketing Communications

9.1 Opt-In: We only send marketing emails if you specifically opt-in during contact or quote requests.

9.2 Content: Marketing emails contain cleaning tips, service updates, and special offers.

9.3 Unsubscribe: You can unsubscribe at any time using the link in any marketing email.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of any changes.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data:

• Email: info@adelivia.co.uk
• Contact Form: Use our contact form
• Complaints: You have the right to complain to the Information Commissioner's Office (ICO) if you're unhappy with how we've handled your data